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Refunds and returns

Whilst we hope you'll enjoy using you ordered goods, we also know that, for one reason or another, there may be a time when you need to exchange or return something we have bought on your behalf.  Under no circumstances does take or accept any liability in relation to product returns or refunds. Neither do we take or accept any form of liability for the quality or otherwise of any goods ordered by or delivered to you.


Your options with regards to faulty items are limited to your chosen supplier’s and manufacturer’s warranty subject to terms and conditions with regards to the purchased goods. We will be willing to provide any form of support to make this possible. In general, you are advised to send such goods to our registered UK address (at your own cost, which includes shipping costs to the manufacturers or suppliers), subject to the supplier’s or manufacturers terms and conditions and not less than a month before the expiry of the manufacturers warranty on the item(s) and we will endeavor to send this for an administrative charge that you will be advised of before hand.


However, we recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries with the supplier.


If the product is faulty..

Subject to your chosen supplier’s or manufacturer’s terms and conditions, If you ship the product back to us at our registered UK address (at your own cost), not more than 30 days before the expiry of the manufacturer’s warranty with your proof of purchase*, we would help ship it to the suppliers at an administrative charge plus the cost of shipping of which you will be advised before hand.


* If you had your item delivered, your order number which can be found on your order acknowledgement or delivery packaging counts as your receipt/proof of purchase.

This does not apply to personalized items or those made to your specification; audio/video recordings or software that you have unsealed; items such as earrings and cosmetics that, by reason of their nature, cannot be returned; perishable goods (e.g. food and flowers), and periodicals/magazines.


To exercise this option, you can email us or phone us (see Contact Us for details) not more than one month before the expiry of the manufacturer’s warranty. You must take reasonable care of the item(s) and must return unused.


To cancel an order you have already placed with, you can email us or phone us (see contact us for details) within 24 hours of submission of your requests to us quoting your user identification number. As long as we have not placed the order or can cancel it with the supplier, we shall return your payment to you.  However, should we incur any charges in the process; such cost shall be passed onto you. We reserve the right to restrict these services at any time. However, if the cancellation is due to stock unavailability or a failure on our part, payment made for particular transactions shall be refunded in full and at no cost to you whatsoever.


If you have an Internet order query, please Email customer services or call us (see Contact us for details) for security and training purposes, telephone calls to and from Customer Service Centres may be recorded or monitored.

* All days other than Saturdays, Sundays and public holidays.


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