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Frequently asked questions (FAQs)

If you have a question about shopping online at Clickfromnigeria.com, you may be able to find an answer below. Here are some of our customers’ most frequently asked questions.

If your question is not answered below, please See the contact us page. 

 

ORDERS AND DELIVERY

 

Can I specify a delivery date when ordering?

 

How do I know if my order has been received?

 

Can I add to an existing order?

 

When will my order be delivered?

 

Do I have to be there to sign for delivery?

 

Can I return a product, exchange it or get a refund?

 

Are receipts sent with deliveries?

 

Can I order for home/office delivery or pick up from the courier office in Lagos? 

 

SHOPPING ONLINE AT CLICKFROMNIGERIA.COM

 

What is the minimum or maximum order I can do per transaction?

 

What is service charge and how do you calculate it?

 

How is the exchange rate determined?

 

How do I use Clickfromnigeria.com?

 

Are my details secure?

 

How can I pay for my purchases?

 

How can I view and update my account details?

 

Will this website work with my browser?

 

Are there goods I can not order or transactions you can not undertake on my behalf? If yes, what are they? 

 

GENERAL COMPANY INFORMATION

 

Where can I find your office or contact details?


Can I specify a delivery date when ordering?
For some items you’ll be able to select a preferred delivery date when placing your order as long as the supplier is able to deliver it to our UK address at the time given and it falls within our already specified delivery schedules. (See Delivery information) If, for any reason, we cannot meet your choice of delivery we will contact you to arrange an alternative delivery date as soon as the goods are ready to be dispatched.

Someone will need to be present at the time of delivery to sign for the items but you can specify a different delivery address from your home or main contact address, if more convenient. See Delivery information for more details.

 

How do I know if my order has been received?
Upon receipt of your order, an Order Acknowledgement email will be sent. Please print out this page for future reference. Once your payment has reached our designated GTBank account no 214/7734569/110 (You may pay through any of GTBank branches), you will also receive an email confirming the placement of your order(s) with the supplier.

Can I add to an existing order?
You can add items to your order until you confirm and complete the order.  Once the order is confirmed, you cannot add items to the same order.  If you’d like to order additional items, then you would have to place a new order.

When will my order be delivered?
More often an estimated delivery lead time to our UK address is shown next to each product on most websites. However, for most items, the delivery dates available for your order will be 7 days from the time the order is delivered to our office address in the UK by your chosen supplier. E.g. if your chosen supplier delivers to our UK address in three days, you can expect to receive your orders within 10 days inclusive. See Delivery information for more details.

Do I have to be there to sign for delivery?

Yes, all deliveries require someone to be present to accept and sign for them.  This is simply to ensure the goods are delivered and received correctly. If you cannot be present to sign for delivery, please remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, a neighbour’s, etc.


Can I return a product, exchange it or get a refund?
We want you to be totally satisfied with every order you place through us. If for any reason, you are not completely happy with your purchase, please see Clickfromnigeria.com Returns and refunds policy page.


Are receipts sent with deliveries?
The receipt is the address label on the parcel. You will need this in case you wish to return goods. Please see Clickfromnigeria.com Returns and refunds policy page. 

 

Can I order for home delivery or pick up from the courier office in Lagos?
Once you have found the products you are looking for and have added them to your shopping cart, you will be given the choice of ordering for home delivery or for our courier office pick-up. If you would like some items to be delivered and others to be picked up from the courier office, please place two different orders and select the relevant service for each.
 

 

How do I use Clickfromnigeria.com?
Shopping online with Clickfromnigeria.com is straightforward and convenient. Click here for a guide on How to Use this site 

 

What is the minimum or maximum order I can place per transaction?

Whilst we would love everyone to be able to visit our site, there is a restriction of £100.00 (One hundred pounds) minimum acceptable order per transaction or its equivalent in Naira and a maximum acceptable order per transaction of £2000.00 (two thousand pounds) or its equivalent in Naira for individual purchasing. Any orders below the minimum transaction or above the maximum transaction amount will be subject to special request. Clickfromnigeria.com fully subscribes to the Economic and Financial Crime Commission’s (EFCC) war against corruption and money laundering (www.efccnigeria.org). Hence transactions on this site may be subject to EFCC inspection from time to time. 

 

What is service charge and how do you calculate it?

Service charge is the amount Clickfromnigeria.com charges you for carrying out the entire transaction (from point of order to delivery at your chosen address) on your behalf. It is calculated as a percentage of your total cost of purchase excluding shipping to your Lagos address. The service charge is currently *15% of the total cost of your purchase excluding shipping to your Lagos address. This could be as low as 3% for registered members depending on categories of membership. See membership registration and benefits. Please note that we do not charge any service charge on your shipping cost regardless of your user status. 

* This is subject to change from time to time depending on economic realities and/or company policy. However you will be advised in time before any such change is effected. 

 

How is the exchange rate determined?

The exchange rate is determined by the addition of *N3.00 (0.0125) to the prevailing **‘sell rate’ as at the time you place your order. This is to hedge against any form of negative fluctuation in exchange rates.  For example if the prevailing *‘sell rate’ is £1.00 to N240, then for the purpose of our transactions, it will be calculated as £1 = N243. To know what rate we are using at anytime, divide your total cost of goods plus service charge in Naira by the total amount in the chosen currency e.g. £s. Total N/Total £ = Exchange rate. However if you are paying in GB Pounds Sterling, this will not affect you. 

Whilst we will bear all losses arising as a result of any negative fluctuation beyond the N7.00 bandwidth, as a private company policy, all margins accruable as gains as a result of stable or positive fluctuation will be passed on to registered members in form of improved services, discount coupons or accumulation of points for future spending.  See membership registration and benefits. 

*Please note that this amount may change subject to economic realities and/or company policy at any particular time.

**’SELL RATE’ is the cost of obtaining a currency e.g. GB£ at a particular time. 

 

Are my details secure?
Shopping on Clickfromnigeria.com is as secure as shopping in any store. Your personal details will be kept securely. Please note that in the interest of security, Clickfromnigeria.com will never ask for your full username or password via email, pop-ups, or for any purpose other than registering or placing an order on our website. See our Security and Privacy policy for more details on how to make  online shopping secure.


How can I pay for my orders?
You can pay for your orders by depositing cash directly into our designated GTBank account no 214/7734569/110 (You may pay through any of their branches). You may also deposit a cheque in favour of WHYFRIDAY LTD, into the designated GTBank account no 214/7734569/110, however, we will not recognise this as payment until we have access to the cleared funds. In the future, you will be able to pay online using the Inter-Switch or other acceptable and secure payment system.


How can I view and update my account details?
Once you have registered, you can log in to your account at any time to view and update your personal details.  Please see Log in and Registration for more details.  

 

Will this site work on my browser?
You should be able to access this website using any browser but the user experience provided may be of a better standard if using one of the following browser versions:

  • PC users: Internet Explorer version 5.5 or later
                        Netscape 6.2 or later

  • MAC users: Internet Explorer version 5.1.6

 

You may download the latest browser version of Internet Explorer from:
www.microsoft.com/downloads/search.aspx?displaylang=en&catergoryid=6
(Clickfromnigeria.com is not responsible for the content of external websites. This link will open a new window.)

You may download the latest browser version of Netscape from:
channels.netscape.com/ns/browsers/default.jsp
(Clickfromnigeria.com is not responsible for the content of external websites. This link will open a new window).

Where can I get Customer Service details and opening hours?

For customer services opening hours and addresses, please see the Contact Us page. 

 

Are there goods I can not order or transactions you can not undertake on my behalf? If yes, what are they?

Yes, as a responsible corporate citizen, Clickfromnigeria.com does not and will not engage in activities contrary to the laws of the Federal Republic of Nigeria. Hence we are not obligated to purchase on your behalf, especially for large scale or commercial purposes any of the goods enumerated in the list of prohibited goods (see list of prohibited goods). You are advised to check the Nigeria customs website, for a comprehensive and up to date list(http://www.nigeriacustoms.gov.ng/Prohibition%20List.htm). (Clickfromnigeria.com is not responsible for the content of external websites. This link will open a new window).


Also, Clickfromnigeria.com is not obligated to undertake any transaction it does not think will be in the interest of the company or that is of a suspicious nature. In such instances, such transactions will be declined with or without stating the reason.

 

Security & Privacy Policy | Refunds & Returns | List of Prohibited Goods | Login & Registration | Terms & Conditions | Contact  Us